Help
Will my driver wait if my flight is delayed?+
Yes. Share your flight number and we monitor arrivals so delayed landings don't mean missed pickups.
Where will I meet my driver?+
At the airport, after arrivals with a name board. At hotels, at main reception unless you tell us otherwise.
Are your prices per person or per vehicle?+
Per vehicle — the quoted price is for the private vehicle and driver.
Can I book at the last minute?+
Often yes, subject to availability and our minimum lead time (usually 2 hours; luxury may need longer).
Can I book a return transfer?+
Yes. Add a return during booking and both journeys are priced together.
Can I change my pickup time?+
Yes, subject to availability and how close you are to pickup. Use your booking link or contact support.
Can children travel?+
Yes. Add child seats during booking if you need them.
Do you provide child seats?+
Yes, subject to availability. Select child seats in the booking flow.
Can I book a vehicle for the whole day?+
Yes — choose Daily Hire for a chauffeur-driven vehicle by the day.
Do your drivers speak English?+
Yes. All drivers on our platform speak English.
What happens if my driver doesn't arrive?+
Your journey is managed through our platform. If a vehicle becomes unavailable, our operations team arranges a replacement. Contact support immediately if anything looks wrong.
Can I cancel my booking?+
Free cancellation is typically available up to 24 hours before pickup. See your confirmation email and our terms for details.